Privacy policy

Overview
This Privacy Policy describes how Source Nutrition Pty Ltd ("we", "us", "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.sourcenutrition.com.au (the "Site") or otherwise communicate with us (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means the user of the Services, whether as a customer, website visitor, or another individual whose information we collect under this Privacy Policy.

By using the Services, you agree to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy. If you do not agree, please discontinue using the Services.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, operational or legal requirements. Updates will be posted on this page with the “Last updated” date revised accordingly.

Information We Collect

Information You Provide Directly

  • Contact details (name, email address, phone number, billing/shipping address)
  • Order details (purchases, returns, payment confirmation, delivery details)
  • Account details (username, password, security questions, if you create an account)
  • Customer support information (messages, enquiries, or other information you provide)

Information Collected Automatically
We collect certain information automatically when you use our Site, including:

  • Usage data (IP address, browser type, device details, pages visited, time/date of visit)

  • Cookies and tracking technologies (to operate, improve, and personalise the Services)

See Shopify’s Cookie Policy for details, as our store is powered by Shopify.

Information from Third Parties
We may receive information about you from:

  • Service providers (e.g. Shopify for website hosting, IT support, shipping providers)

  • Payment processors (for billing and order fulfilment)

  • Marketing and advertising partners (for campaigns, analytics, and targeted ads)

How We Use Your Information
We use your personal information to:

  • Provide services and fulfil orders (payment, shipping, returns, account management)

  • Communicate with you (order updates, customer support, service improvements)

  • Marketing and promotions (emails, SMS, advertising — with opt-out options provided)

  • Fraud prevention and security (to detect and protect against unlawful activity)

  • Legal compliance (to meet regulatory obligations and enforce our terms)

Third-Party Advertising & Remarketing
We may share limited information (such as email address, device data or cookies) with trusted advertising partners including Meta (Facebook/Instagram), Google, and Klaviyo. This allows us to show you personalised ads and offers that may be of interest.

You can opt out at any time by:

  • Clicking the unsubscribe link in marketing emails

  • Adjusting your cookie preferences in your browser

  • Updating your ad preferences directly with Meta or Google

Cookies
We use cookies and similar technologies to:

  • Keep you logged in and remember preferences

  • Analyse website usage and improve performance

  • Deliver relevant advertising

Most browsers accept cookies by default, but you can manage or block them in your settings. Some features of our Site may not work properly if you disable cookies.

How We Share Information
We may share your personal information with:

  • Vendors and service providers (e.g., IT, payment processors, couriers, analytics)

  • Business and marketing partners (for advertising and promotional purposes)

  • Affiliates within our corporate group

  • Legal authorities (if required by law or to protect our rights)

  • In business transactions (such as mergers, acquisitions, or restructuring)

Third-Party Apps
We use trusted third-party applications connected to our Shopify store to help operate our business. These may include apps for shipping and delivery management, customer reviews, marketing, analytics, and other operational support.

When you interact with our Services (such as placing an order, tracking a delivery, or leaving a review), your information may be shared with these app providers so they can perform their services on our behalf.

We only authorise these providers to use or disclose your information as necessary to perform services for us, and they are required to handle your information in accordance with applicable privacy laws.

We do not sell your personal information.

Children’s Privacy
Our Services are not directed to children under 16. We do not knowingly collect information from children. If you believe your child has provided personal information, please contact us to request deletion.

Data Security & Retention
We implement appropriate technical and organisational measures to protect your information. However, no system is 100% secure.

We retain personal information only as long as necessary to:

  • Maintain your account and provide Services

  • Meet legal or tax obligations

  • Resolve disputes and enforce agreements

Your Rights
Depending on your location, you may have the right to:

  • Access personal information we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal information (subject to legal obligations)

  • Withdraw consent for marketing communications

  • Restrict processing or object to certain uses of your data

  • Data portability (receive a copy of your data in a transferable format)

To exercise these rights, please contact us using the details below.

International Users
As our Site is hosted on Shopify, your information may be transferred outside Australia, including to New Zealand, the United States, and other jurisdictions. Where required, we use recognised legal safeguards for international transfers.

Contact Us
For more information about our Privacy Policy or if you would like to make a complaint, please contact us:

Source Nutrition Pty Ltd
Email: info@sourcenutrition.com.au
Mail: PO Box 382, Crows Nest NSW 1585, Australia